Terms

Terms & Conditions

Booking Contract

Any reference to either "us" or "we" in these Booking Conditions refers to Rosehill Lodges and grounds. The terms "you" or "your" are references to the person making the booking and all members of the holiday party. So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights. We believe our terms and conditions are reasonable and in line with other operators of self catering holidays.

Your booking

You must be at least 18 years old when you book your accommodation. Lodges are offered subject to them being unbooked at the time of receipt of your deposit.  When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these Booking Conditions.  The party leader will assume responsibility for the whole party and the compliance with these conditions by all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. Please be aware that we only accept bookings from families and couples. We do not accept bookings for hen and stag parties etc. We reserve the right to refuse entry or to eject from Rosehill any person who in our opinion is unsuitable or causes nuisance or disturbance to our other guests or staff.

Paying for your accommodation

A deposit of £200 - per week of booking, or £130- per short stay, is payable by credit/debit card or UK cheque, at the time of booking. We will send you written confirmation of your booking and will require you to carefully check the details and sign a acknowledgement confirming these details as well as your acceptance of our terms and conditions. Your booking is only considered firm by us when we have recieved your signed acknowledgment back. Payment by credit/debit card or UK cheque for the balance of the total cost of the holiday is due 2 calendar months before your arrival date. On arrival a pre-authorisation of £200 (accomodation charge) will be taken against your credit/debit card to cover damages, losses, excessive final cleaning and phone bill. This system is similar to hotels and it should be noted that your card will only, finally, be debited with the actual costs incurred up to a maximum of the pre-authorisation amount. Any costs incurred over and above this pre-authorised £200 limit must be settled immediately. Should you wish to pay this £200 by UK cheque, your cheque is due 1 month before your arrival date in order to ensure funds are cleared. Should any payments be returned to us unpaid, we reserve the right to make an administration charge of £25.

Cancellation of booking by you

If you need to cancel your booking you must contact us as soon as possible and your cancellation must be confirmed in writing. The booking deposit is non-refundable under any circumstances. However we will make every effort to re-let the property once formal cancellation has been received and if we are able to re-let at the same price the balance will be refunded to you. If we are only able to re-let at a reduced price (with you’re approval) the reduced balance will be refunded. If we are unable to re-let, the full balance will remain payable by you. We recommend that you take out a suitable insurance to cover cancellation of your holiday due to unforeseen circumstances.

Changing the date of a booking

Once made your booking can not be transferred from one date to another except at the discretion of us. If you wish to change the booking date you will have to cancel the original booking and our normal cancellation policy will prevail regardless of any subsequent booking made

Cancellation of booking by us

If we have to cancel your booking in advance for any reason, you will be refunded the full amount of any deposit or booking fees paid.

Termination of your holiday and Accommodation non availability

If we have to terminate your holiday early for any reason you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable. Rosehill is relieved of responsibility and financial liability in the event that the Lodge, offered and booked in good faith, not being available due to causes beyond our control. Unsuitable behavior and contravention of any of our conditions will be treated as a cancellation of your holiday by you, your holiday will be immediately terminated with no refunds paid.

Damage to property

You are responsible to us for the actual costs of any breakage or damage in or to the accommodation - along with any additional costs that may result - which are caused by you or your party. These costs will be deducted from your pre-authorised £200 accomodation charge, but are not limited to that amount. You will be billed for the difference between this and the actual cost of the repairs.

Accidents, injury and personal property

We have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your party and its personal property. No liability to you is accepted in respect of damage to or loss of such property.

Website and advertisements

We aim to ensure that the information and descriptions provided are accurately conveyed on our official website (www.rosehilllodges.com) and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. There are many unauthorized websites listing holiday cottages. We cannot accept responsibility for the descriptions on these sites. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.

During your stay

You can arrive at your accommodation after 4 pm and before 8pm on the start date of your holiday and you must leave by 10 am on the last day.(This is to ensure that our high standards of quality and cleanliness are maintained). Lodges must be claimed and occupied within 24hrs of the due time of arrival. We reserve the right to re-let the accommodation after 24 hrs unless prior advice of delayed arrival has been received. We are entitled to refuse to hand over to you or to repossess the accommodation if we reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. The occupants of your lodge are restricted to those named by you at the time of booking. Your lodge is strictly for your use only. The number of vehicles is restricted to those as listed at the time of booking and vehicles must be parked in the designated parking areas. You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings. The inside of the lodge is entirely non-smoking and you agree not to smoke inside any part of the lodge. You must allow us or any representative of Rosehill Lodge’s access to your lodge at any time during your stay.

Consideration for others

The lodges are set in a quiet area of Porthtowan and you are requested to pay due consideration to your neighbours and avoid late-night noise, particularly outside. TV's and music must be kept on low volumes and must not be audible outside of the lodge. Offensive or illegal behavior will not be tolerated. Climbing of trees is not permitted. Children must be supervised inside as well as outside of your lodge.

Pets

The lodges and grounds are pet free.

Fires

Apart from the external barbecue provided, no external fires are permitted. Under no circumstances must the barbecue be stocked up with firewood or taken on to the decking area.

Use of Hot Tub

Rules on the use of your Hot Tub Spa are provided in each lodge and must be strictly adhered to. Children must be supervised at all times. Use of the Hot Tub after 11.00 pm is not permitted.

Cleaning on departure

On departure your accommodation must be left clean and tidy. The following basic level of cleanliness is required; Cookers and ovens clean and fat-free. Floors and carpets swept and vacuumed. Crockery and cutlery washed/dried and put away. Toilets cleaned. Obvious spills and stains removed. Any furniture moved restored to original position. Barbeque clean and fat-free. Please note that any excessive cleaning needed to be carried out by us will result in a cleaning charge which will be debited against your pre-authorised accomodation charge.

Problems & Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday and to date we have had no serious complaints or problems. If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.