FAQ

At Rosehill Lodges we try to leave nothing to chance and we notice that our customers quite often ask the same questions. While we have tried to answer most of the most obvious questions throughout our site there are some things we just couldn’t get in there. So welcome to our FAQ’s page if you can’t find the answer to your question here you’ll have to call us, the number is on our Contact Page.

You will also find a comprehensive list by clicking HERE.

Do you take dogs?
Sorry we do not take pets unless there is a compelling reason. We obviously take guide dogs and companion dogs for medical requirements. As dog owners ourselves (we have a gorgeous Border Collie) we know that a dog is very much a part of the family unit.
Do you do a welcome show around at the start of the holiday?
Yes. We find this is essential just to explain the special features of your new holiday home. There are certain safety elements that we need to point out and it’s a good opportunity to ask any questions you may have. Operating the log burner is a case in point. If you have not used a log burner before there are some really important things to get right in order to make it a lovely experience. We endeavor to keep the show around time to an absolute minimum, usually about 5 to 10 minutes.
Hot tub, what safety and maintenance regime do you have?
It is essential that a hot tub is maintained and cleaned to the highest level. So here goes. The water is completely changed in between each booking. Even if it’s just been used for a weekend the water is all flushed out, the tub is cleaned, a new cleaned filter is installed and refilled with water from the mains. The water is treated with proprietary tub chemicals to ensure optimum safety and each day a member of staff takes a recording of the chemical levels and adjusts accordingly. Three times a year we have a random check of the tub water (as well as tap and shower water inside the lodge) done by an independent organisation to check water quality.
Do we need to bring towels and linen and what else is included?
Towels and linen are included along with many other items. Here is a link to “what’s included” in Rosehill’s all-inclusive package Rosehill Lodges Self Catering Holidays. It’s a very comprehensive list. Bear in mind that although we are 5 stars with a gold award we are self-catering.
Do you accept shopping deliveries from local supermarkets?
Yes, we do. We do ask that you are here for when the delivery turns up. Regretfully we do not unload and store your shopping for you. Local supermarkets that deliver are Sainsbury, Tesco and Waitrose. Just tell them your lodge name and the post code TR4 8AR. We do have other local suppliers who will be happy to deliver. Etherington’s Farm Shop, just a mile away comes to mind.
How big are the fridge and freezer?
Both fridge and freezer are full size under the counter.
Do you charge for Wi Fi. Do you charge for anything? Are there any “hidden” extras?
No, Wi Fi is completely free and unlimited. As are the logs for the log burner. In fact, the only thing that is chargeable are calls made from the landline phone from your lodge. Even then, the call rate is set extremely low.
Do the Lodges all have Smart TV’s?
Yes, all the TV, s are smart Panasonic 4K and if you subscribe to Netflix or Amazon then you can download your favourite films. Don’t forget to log off at the end of your holiday though.
Are you family friendly?
In a nutshell, yes. We are a family run business, we have our own grandchildren and are totally in the zone. We have a big box of toys for your toddlers to get stuck into the minute you arrive. We supply cots and high chairs free of charge and for a small charge (£25) we supply a very comprehensive baby package.
Is the hot tub suitable for children.
All children just love the hot tubs, it really is great fun. However hot tubs are not suitable for toddlers under 4 years. Its all to do with a youngster’s ability to cope with the higher temperatures. Older children should be of course be supervised. We provide a pretty comprehensive tub safety guide at the start of your holiday. Tub temperature can be set anywhere between 27 Deg C and 40 Deg C. We do pre-set the temperature to 35 Deg C.
What is a Low Occupancy Discount?
This applies to two occupants using one bedroom only.
What else is included?
Full details of what is included in your holiday at Rosehill can be found here: Rosehill Lodges Self Catering Holidays
We see many claims of eco, sustainable, green accommodation. How green are you?
There is only one tangible measure of sustainability within the Tourism sector in the UK and Ireland. That is the Green Tourism Business Scheme (GTBS). For the past 10 years Rosehill has achieved the Gold award within this scheme. It is extremely rigorous and definitely not “jobs for the boys”. Check out our green pages.
How were your lodges built?
Hand built by a local eco builder here within the village of Porthtowan literally only half a mile from us. Using Cornish Larch timber from sustainable woodland here in Cornwall. Not shipped in from Canada, Scandinavia or Poland – built here in Cornwall. Grass roofs are cool in summer and warm in winter. Even the flooring is bamboo, a very sustainable “grass”. Insulated to the extreme the lodges are really cosy in the middle of winter. Boil a kettle and the energy stays inside the lodge. Check out our green pages.

We are always happy to answer any questions you might have over the phone or in person so if you can’t find the answer to your question here please go to our Contact Page where you will find a form you can fill in and send us or our phone number.